2009 continues to be a challenging year in terms of basic economics. Technology continues to be essential to running a business, but the dollars are not readily available for IT staff to look at each computer on a regular basis.
ArrowQuick Solution is becoming more proactive in working on customer computers by installing remote diagnostic and control software that will allow more efficient IT staff time and reduce customer costs. In the end, customers get more value for the dollars they spend for IT maintenance and upkeep on PCs in their businesses.
ArrowQuick IT staff uses programs to create virtual private networks between themselves and the customer. In some instances, ArrowQuick uses VPN-enabled routers to securely access customer machines. In other instances, Hamachi software can be used to create a VPN between computers at ArrowQuick and the customer’s PCs.
Once a secure tunnel of communication is in place, ArrowQuick uses traditional remote monitoring and control software to help maintain the computers for customers. Remote Desktop Connection, Virtual Network Computing and Apple Remote Desktop are all tools to help maintain customer computers.
The benefit to the customer includes fixing and updating computers before problems occur, working on machines outside business hours, and reducing emergency calls for customers. Our IT staff at ArrowQuick stands ready to help you with your needs while giving you more value for your IT dollar.
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